Data Deletion Policy

Last updated: May 12, 2025.

Data Deletion Overview

Kanexon Inc. (“Kanexon”, “we”, “our,” or “us”) operates the Kannect Platform, including kannect.co, the Kannect Community Hub mobile app, and related services. We are committed to protecting your privacy and giving you full control over your data. This policy explains how you can request to access or delete your personal data from the Platform.

What Data We Collect

Kannect stores data to support community engagement tools used by Organizations (like schools, HOAs, nonprofits) and their Members. This may include:

  • Profile data (e.g., name, email, phone)
  • Event participation, messages, announcements, and tasks
  • Interaction history within groups and communities

We do not store Facebook personal data on our servers. All data is hosted securely on AWS and Google Cloud.

How to Request Data Deletion

To request access to your data or to have it permanently deleted, please email:

✉️ policy@kannect.co

In your request, please include the following:

  • Your full name
  • The email address associated with your Kannect account
  • The name of the Organization(s) you're part of (if applicable)
  • Whether you'd like your data retrieved or deleted

We will respond within 5–7 business days to verify your identity and begin the retrieval or deletion process.

Account Deletion Through the App

You may also delete your account directly via the Kannect mobile app:

  1. Open the Kannect app and log in
  2. Tap the menu and go to Profile
  3. Tap Manage Kannect Account and choose Delete Account
  4. Verify your identity via email and password to confirm

Once confirmed, your account will be archived immediately and permanently deleted within 30 days.

Retention Policy

Unless you specifically request deletion, we retain your data for as long as necessary to:

  • Provide services and maintain functionality for your Organization
  • Comply with legal or contractual obligations
  • Prevent fraud or abuse and maintain security

If your account is inactive, deactivated, or hibernated, your data is not automatically deleted. When data is no longer needed, we will anonymize it so that it cannot be linked back to you.

For Organizations

Organization admins may request the deletion of their community’s data by contacting us at policy@kannect.co. We will work directly with your admin to verify identity, confirm data ownership, and process deletion in accordance with our data retention and security policies.

Legal Basis

We comply with all applicable laws, including:

  • GDPR – Right to access and erasure (Articles 15–17)
  • CCPA – Right to delete personal data (§1798.105)

Need Help?

For any questions about this Data Deletion Policy or our data practices, please contact:

Kanexon Inc.
8203 Willow Pl Dr S, Suite 290
Houston, TX 77070
✉️ policy@kannect.co
☎️ +1 (832) 261-4444

▼ Plain Language Summary

If you delete the Kannect app from your phone, your account and personal data are not automatically deleted.

To delete your data, you can:

  • Use the app: Go to your profile, tap Manage Kannect Account, and choose Delete Account.
  • Email us: Send a request to policy@kannect.co with your name and email.

Once we verify your request, we’ll remove your data within 30 days. If we need to keep some data for legal reasons, we’ll anonymize it so it’s no longer linked to you.

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