Help center › For organizations › Billing and payments › Your subscription and billing
Your subscription and billing
Your plan, your card, your invoices, and the table that tells you what your plan actually includes.
Settings → Billing & Payments is where you "Manage your plan, invoices, and payment information securely."
This is money you pay Kannect. Money your members pay you is Wallet. They are separate, and mixing them up is the single most common confusion on this screen.
Subscription Plan
A card at the top with your plan name, an Active badge, the date it renews on, and the monthly price. Manage Subscription opens the billing portal, which is where you change plan, update details or cancel.
Payment Method and Billing Information
Two small cards: the card on file with its last four digits and expiry, and the email your invoices go to.
Plan Usage and Features
The useful part, and the one worth reading before you promise anything to your team. It shows your allowances as used against allowed, for example Admins 3 / 10, alongside the limits and rates your plan carries:
- Admins, used and allowed.
- Directories, Groups and Memberships, how many you can run.
- Kannect platform fee, your rate on paid transactions.
- Emails/month.
- Applications & approvals and Support level.
Then a tick list of what is switched on for you, including content and resources, featured directory listings, paid groups, automated email journeys, community analytics, the full member CRM, announcements with push notifications, triggered emails, drag and drop broadcast email, a custom sending domain, unlimited and recurring events, the task tracker, donations and fundraising, wallet and payment tracking, a branded website with a custom domain, one post across four surfaces, a Kannect Discover listing, the member mobile app on iOS and Android, and data export.
Show More Features expands the list; Show Less collapses it again.
Invoice History
Every charge, with the Date, the Details and the Amount.
Steps
- Open Settings → Billing & Payments.
- Read Plan Usage and Features to see where you are against your limits.
- Choose Manage Subscription to change plan or payment details.
- Scroll to Invoice History for a past charge.