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Contact Kannect support

Raise a ticket, track the ones you have open, and send feedback or a suggestion.

Applies toDashboard

Two of the five Helpdesk tabs are for reaching a human.

Contact Us

"Get in Touch. Reach out anytime for support, feedback, suggestions, or to report an issue."

The form:

  • Full name and Email, filled in from your admin profile.
  • Subject, required. A dropdown with Support Ticket, Feedback and Suggestion.
  • On Which Device, required. Which device the problem happened on.
  • Message, required.
  • File_Link, for "Any file links to be shared."
  • Attach document, with Upload file. PDF, JPG, JPEG, PNG and WEBP.

Then Submit.

Support Tickets

"Manage Your Support Requests. Track your support requests, including priority and status. Updates appear as our team processes your ticket, so you're always informed of the next step."

A table of Ticket, Requested By, Updated, Priority and Status, with New Support Request above it. Empty until you raise one: "You don't have any support requests yet."

Steps

  1. Choose Helpdesk, then Contact Us.
  2. Set Subject to Support Ticket, Feedback or Suggestion.
  3. Say which device, describe what happened, and attach a screenshot.
  4. Choose Submit.
  5. Follow it on the Support Tickets tab.