Help center › For organizations › Help desk › Tours, videos and FAQs

Tours, videos and FAQs

Three ways to learn Kannect without asking anyone: a tour of your own dashboard, tutorial videos, and a searchable FAQ.

Applies toDashboard

Helpdesk in the left nav opens a page with five tabs: Dashboard Tour, Learning Hub, FAQs, Support Tickets and Contact Us. The first three are self-serve.

Dashboard Tour

"Explore Your Kannect Dashboard. See how to manage your community with ease. Pick the way you'd like to explore your Kannect dashboard."

Two options:

  • Guided Tour: "Walk through your live dashboard step by step, with highlights and tips shown right on each feature as you go." Choose Start Guided Tour.
  • Visual Tour: "Flip through a slideshow of every feature with screenshots and short descriptions, go at your own pace." Choose View Visual Tour.

The guided one runs on your real dashboard with your real content, which makes it the better first hour. The visual one is the better thing to send to a new volunteer who does not have a login yet.

Learning Hub

"Watch, learn, and get the most out of Kannect. Start with these short walkthroughs, and check back often as we add new tutorials, guides, and resources."

Tutorial Videos currently covers Overview and Setting up your Community.

FAQs

"Find answers to the most common questions about Kannect."

A search box, then category filters: All, Getting Started, Members & Memberships, Payments & Billing, Events, Donations & Communication, Website & Integrations and Security & Support. Questions expand where you tap them.

Steps

  1. Choose Helpdesk.
  2. Pick the tab that matches what you need.
  3. If none of it answers the question, use Support Tickets or Contact Us.