Help center › For organizations › Privacy and data › Download your data, deactivate or delete
Download your data, deactivate or delete
Three requests you can make about your organization's data, and what each one actually does.
Settings → Privacy and Data opens Data Privacy, which holds three things and nothing else. All three are about your organization account.
Download Data
"Download privacy data, as required by GDPR."
Kannect's note: "It may take up to 30 days for us to process this request."
This is the formal data request, not a quick export. If what you actually want is your member list or your donation history in a spreadsheet, use the exports built into those pages instead: the attendees list for an event, Export CSV on Wallet transactions, and the export on your people list.
Deactivate Account
"Temporarily deactivate organization account."
Kannect's note: "Your data will not be deleted for up to 6 months."
The reversible one. Use it for a community that is pausing rather than closing, for example a seasonal programme that will come back.
Delete Account
"Permanently delete organization account."
Kannect's note: "Your data will not be deleted for up to 6 months."
Steps
- Open Settings → Privacy and Data.
- Choose Download Data, Deactivate Account or Delete Account.